Privacy Policy

The SDG Enterprise Inc (dba Rozzi’s Dining Services) mobile application
for the Cougar Country Café and GroundUp Café is owned and operated by
SDG Enterprise are the controller of all stored data.

PepperHQ Ltd operate as a processor of data for SDG Enterprise.

This policy, together with our MOBILE APP TERMS OF USE, explain how we
may use information we collect about you, as well as your rights over any
personal information we hold about you. Please read this policy and our

Information we collect about you through Rozzi’s Campus Cafés App.
We collect information about you when you:

– register to use Rozzi’s Campus Cafés App;
– attempt to check in to our stores;
– register your debit or credit card details;
– upload a profile photo, and
– use the payments facility in Rozzi’s Campus Cafés App to pay for your

This information is collected, stored and processed under Article 6(1)(b)
of the GDPR, “processing is necessary for the performance of a contract
to which the data subject is party or in order to take steps at the
request of the data subject prior to entering into a contract” i.e. We
need this data for you to be able to use the App for its primary

Using your information

Collecting personal information in Rozzi’s Campus Cafés App (name, email
address, date of birth) helps us to better understand what you need from

We use your information to:

– improve the functionality and performance of Rozzi’s Campus Cafés App;
– personalize our services to you;
– tell you about important changes to Rozzi’s Campus Cafés App and
related services, and

– manage promotions, competitions, customer surveys and questionnaires.

Your personal information is safe with us and will never be released to
third party companies for marketing purposes.

Rozzi’s Campus Cafés App captures your geographic location when you
attempt to “check in” to one of our stores. We do this to identify which
store you are in or near to allow you to pay using Rozzi’s Campus Cafés
App, and to provide an enhanced visitor experience (for example, through
digital loyalty cards). We will only capture this information with your
consent. Rozzi’s Campus Cafés App also captures basic usage metrics to
help us identify any problems and to make improvements in the future.

These metrics also help us understand how people use Rozzi’s Campus Cafés
App and how many people use the different functions within Rozzi’s Campus
Cafés App.

Your contact details and personal information may be used to send direct
marketing messages to you via your contact details provided. This is done
only with your explicit consent, which can be withdrawn at any time from
the ”MyAccount”; options within the app. You may refuse consent for
marketing messages without detriment to any other areas of functionality
within the app.

Information We Capture
Geographic location

We provide enhanced store visit experiences when you choose to pay using
Rozzi’s Campus Cafés App. You may prevent Rozzi’s Campus Cafés App from
accessing your device’s location services or turn off the location
services of your Mobile Device. Doing so will impact the capability of
Rozzi’s Campus Cafés App and prevent you from enjoying an enhanced

Data you share with us
(Including information you give us when signing up, and information which
is shared automatically, such as Device ID, and IP address)

We use this data to log you in to Rozzi’s Campus Cafés App and it helps
us understand our customers better and present you with appropriate
offers and promotions. Your data is stored in an encrypted database and
transferred over a secure network connection. You decide which data you
do and do not share with us. If you ask us to, we will update, correct,
or delete any data which you give to us.

Your Card details

Your card details are not stored on Rozzi’s Campus Cafés App and they are
only used in accordance with your payment instructions. Your card details
are stored with our payment gateway partner – Square – who are a Level 1
certified PCI-DSS Service Provider. You must use the payments facility
within Rozzi’s Campus Cafés App to pay for your purchase through the app.

Your profile photo

Your profile photo is used in store to verify your identity. If you ask
us to, we will update, correct, or delete your profile photo. However,
you must have a profile photo if you wish to use Rozzi’s Campus Cafés App
to pay for your purchases in-store.

Your purchase history

We use your purchase history to provide personalized offers and analyze
which products and rewards are most likely to interest you.

Data storage, protection, and your right to access and erasure

Your data is stored in an encrypted database and transferred over secure
network connections. We will store your information for as long as your
account exists in Rozzi’s Campus Cafés App. If your user account is
entirely inactive for a period of 12 months or more, we will delete your
account. If you ask us to, or if you delete your account, we will delete
the information linked to your account which can identify you personally,
including your profile photo and personal details.

You may ask us, at any time, to provide to your confirmation that your
data is being processed and access to your personal data. This will
generally be provided within 7-21 working days.

Marketing and research
If you agree, we may contact you:

– with offers and information about Rozzi’s Campus Cafés App products or
– for customer research, e.g. to help improve our service.

You can ask us to stop contacting you for marketing and/or research
purposes by following the instructions in any such communication or by
emailing us at

Disclosing your information

We will never disclose your information to anyone outside of SDG
Enterprise except:

– Where we have your consent
– Where we are required or permitted to do so by law
– To other companies who provide a service to us as a processor under the
terms of this privacy policy
– To any successors in title to our business.

If we ever transfer your personal information to countries outside the
European Economic Area, we will ensure that appropriate security measures
are taken.

Accessing your information

To obtain a copy of the information we hold about you, email us at Please confirm any details to help us identify
and locate your information. If any of the details are incorrect, let us
know and we will amend them.

Changes to our policy

This policy replaces all previous versions and is correct as of July
2020. We reserve the right to change the policy at any time.

Contacting us
If you have any queries, please contact us at